Privacy Policy

Privacy Policy

Effective date: November 23, 2025

This Privacy Policy explains how Top-N-Town Realtors ("we", "us", or "our") collects, uses, discloses, and protects personal information when you visit https://www.topntownrealtors.com (the "Site") or otherwise interact with us. Your privacy matters — please read this policy carefully.

1. What information we collect

We collect information you provide directly and information we collect automatically when you use the Site.

Information you provide

  • Contact details: name, phone number, email address, postal address when you contact us or submit an enquiry or booking form.
  • Enquiry details: messages, project names you reference, preferred contact times, and other details you include in forms.
  • Documents: files you upload or request (for example, signed agreements, ID for KYC, or scanned documents for verification).

Information collected automatically

  • Usage data: pages visited, timestamps, clicks, referral source, and session information.
  • Device & technical data: IP address, browser type and version, operating system, screen resolution and device identifiers.
  • Cookies & similar technologies: see the Cookies section below for full details.

2. How we use your information

We use personal information for the following purposes:

  • To respond to enquiries: to contact you about projects, bookings, and appointments you request.
  • To provide services: to manage property viewings, process document requests, facilitate reservations and sales, and provide after-sales support.
  • To improve the Site & services: analytics, testing, and troubleshooting to enhance user experience.
  • To send marketing: where you have consented (newsletters, offers, and project updates). You can opt out at any time.
  • To meet legal obligations: fraud prevention, complying with legal requests, and enforcing our terms.

4. Cookies & tracking technologies

We and our service providers use cookies, web beacons, local storage and similar technologies to collect information and provide and improve our services. Cookies help us:

  • Remember your preferences and settings;
  • Authenticate and maintain sessions;
  • Analyze usage so we can improve the Site;
  • Deliver targeted marketing (with consent where required).

Types of cookies we use

  • Essential: required for the Site to function (form submission, security).
  • Performance & analytics: to measure and improve Site performance (e.g., Google Analytics).
  • Functionality: to remember preferences (language, region).
  • Advertising/targeting: for personalised advertising (third-party ad networks).

Managing cookies

You can manage cookie preferences through your browser settings and, where applicable, our cookie consent tool on the Site. If you block cookies, some features may not work as intended.

5. Sharing & third-party services

We may share personal information with:

  • Service providers: third parties who perform services on our behalf (analytics, email delivery, hosting, CRM, payment processors).
  • Business partners: developers, lenders, legal advisors, or property owners when necessary to process a transaction or enquiry.
  • Legal & safety: law enforcement, regulators or other parties when required by law or to protect rights, property or safety.

We require third parties to handle personal information consistent with this policy and to maintain appropriate safeguards.

6. International transfers

Our services and some of our service providers operate globally. Personal information may be transferred to — and processed in — countries with different data protection laws than your country. When we transfer personal information internationally, we use appropriate safeguards (standard contractual clauses, data processing agreements) to protect your data.

7. Data retention

We retain personal information as long as necessary to fulfil the purposes described in this policy, to comply with legal obligations, to resolve disputes, and to enforce agreements. Typical retention periods:

  • Contact/enquiry records: retained for up to 3 years unless otherwise requested.
  • Transactional records (sales, contracts): retained for up to 7 years for tax and legal purposes.
  • Analytics and log data: retained in aggregated or anonymised form; raw logs kept for a limited period.

8. Security

We take reasonable technical, physical and administrative measures to protect personal information from unauthorised access, loss, misuse or alteration. These measures include encrypted connections (HTTPS), access controls, firewalls and secure hosting.

While we strive to protect your data, no security measure is perfect or impenetrable. If we become aware of a security incident that is likely to result in risk to your rights, we will follow applicable laws and notify affected individuals if required.

9. Your rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you;
  • Request correction of inaccurate or incomplete data;
  • Request deletion (where we are not required to retain data for legal reasons);
  • Object to or restrict processing in certain circumstances;
  • Request a copy of your data in a machine-readable format (data portability);
  • Withdraw consent for processing that relied on consent;
  • Opt out of sale/sharing of personal information where applicable.

To exercise your rights, contact us using the details below (see Contact & complaints). We may ask you to verify your identity before responding to requests. We will respond within the times required by applicable law.

10. Children

The Site is not intended for children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete that data where required.

12. Changes to this Privacy Policy

We may update this Policy from time to time. If we make material changes we will provide notice on the Site or by other means (for example, email) prior to the change becoming effective. The "Effective date" at the top indicates when this Policy was last updated.

13. Contact & complaints

If you have questions about this Privacy Policy, wish to exercise your rights, or would like to make a complaint, please contact us:

If you are located in the EU or UK and remain unsatisfied after contacting us, you may have the right to lodge a complaint with your local data protection authority.

14. GDPR & CCPA — short summary

GDPR (EU/EEA/UK Residents)

If you are in the EU/EEA or UK, you have enhanced rights regarding the processing of your personal data (see Your rights above). We process data in accordance with lawful bases described earlier.

CCPA / CPRA (California residents)

California residents may have additional rights under the CCPA/CPRA, such as the right to request categories of personal information collected, categories sold or shared, and the right to opt out of the sale or sharing of personal information. To exercise CCPA/CPRA rights, contact us at info@topntownrealtors.com or the phone number above. We will respond as required by law.